Common Questions
Security & Privacy
Is my payment information secure? Absolutely. Our website is powered by Shopify, which is Level 1 PCI DSS compliant. This means your data is encrypted and secure. We accept all major credit cards, as well as secure payment options like PayPal, Apple Pay, and Google Pay.
How will you use my personal information? Your privacy is a top priority at Hugaboo. We use the information you provide (such as your email or shipping address) strictly for fulfilling your orders and providing the best possible customer service.
Do you sell my data to third parties? No. We do not sell, rent, or trade our customers' personal information to third-party companies for their marketing purposes. If you opt-in to our newsletter, we will only send you updates regarding Hugaboo products and promotions, and you can unsubscribe at any time.
Orders & Shipping
How long will it take to receive my order? Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order ships so you can follow its journey.
Do you offer free shipping? Yes! We offer free standard shipping on all orders over $45. For orders under $45, shipping rates are calculated at checkout.
Can I change or cancel my order? We aim to process orders as quickly as possible. If you need to make a change or cancel your order, please contact us at contact@hugaboo.us within 2 hours of placing it, and we will do our best to accommodate your request.
Returns & Refunds
What is your return policy? We want you to love your purchase! If you aren't satisfied, you can return most items in their original condition within 30 days of delivery. Please reach out to contact@hugaboo.us to start your return process.
What should I do if my item arrives damaged? We apologize for the inconvenience! Please email us at contact@hugaboo.us with your order number and a photo of the damaged item, and we will send a replacement right away.
About the Brand
How can I be sure I am buying an authentic Hugaboo product? To ensure you are receiving a genuine product backed by our warranty and customer service, please purchase directly from our official website, www.hugaboo.us, or our authorized retail partners.
Do you offer wholesale or bulk pricing? We love partnering with boutiques, spas, and interior decorators. If you are interested in a bulk order, please reach out to us through our Contact page for more information on wholesale pricing.